Me: good morning, can I get
your account number please
Patient : I need to talk to a
live person
Me: I’m sorry did you
say you need to speak to a live person? ( hmmm last time I checked I was
breathing and my voice isn’t computerized, so WTF?)
Patient: Yes, I want to speak
to someone face to face.
Me: Ohhh ok here is the
address to our business office ……………….
(seriously?)
Me: Good Morning can I please
get your account number
Patient : Well, I’m just
calling because I have a bill and I have insurance
Me: Your account balance shows
a zero balance
Patient : Then why do I have
this bill?
ME: what is the date of the
statement?
Patient: The due date is May
26th.
Me: Miss it’s September
16th you have an old statement. Please disregard the statement, the
balance is zero.
Patient: what do you mean
disregard the statement
ME: you can toss the statement
in the trash, file it away, do what you like with it, the balance is zero!
Patient: so I don’t have
to worry about this then right?
ME: (are you kidding me right
now!!!) yes your balance is zero, please don’t worry about the statement.
(seriously?)
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